TECHNICAL SUPPORT & SERVICE
Unmatched Technical Support and Expert Service for Platelet Aggregometers
The highly skilled Technical Support Team at Bio/Data Corporation is poised to provide comprehensive assistance across a spectrum of areas related to platelet aggregation instrument operation. Our dedicated team is well-versed in guiding you through Platelet Aggregation operations, ensuring optimal reagent usage, conducting method validation, performing correlation studies, aiding in the interpretation of results, addressing general troubleshooting queries, exploring specialty test applications, and handling any other inquiries you may have pertaining to your laboratory processes.
In addition to our adept Technical Support Team, our Factory-Trained Service Technicians bring a wealth of expertise to the table. Rapid and accurate diagnosis of aggregometer issues is their forte, aiming to enhance instrument uptime and overall laboratory efficiency. Whether your instrument is under warranty or not, our service and repair offerings cover all instrumentation. To further minimize downtime, we conduct all servicing at our factory, with the added convenience of providing loaner instruments at no additional cost to our valued customers. This comprehensive support framework underscores our commitment to ensuring the seamless functioning of your laboratory equipment and the uninterrupted progress of your research endeavors.
Our Customer Service Department is Available Monday - Friday, 8:30 am - 5:00 pm (EST). Contact Us By Telephone at 1-800-257-3282 (USA) or +1 215-441-4000 (Worldwide). Or Email Us at firstname.lastname@example.org.
Implementing a robust Preventive Maintenance (PM) program is paramount to ensuring the continual optimal performance of your Platelet Aggregometer. This proactive approach serves as a preventive measure, preemptively identifying and addressing potential issues before they lead to equipment failure.
At Bio/Data, we have developed Tele-Check, a cutting-edge solution designed to facilitate Aggregometer Calibration verification directly within the confines of your laboratory. This innovative tool not only streamlines the calibration verification process but also aligns with the guidelines outlined by the Clinical Laboratory Improvement Amendments (CLIA), specifying the timing and documentation requirements for calibration verification procedures.
Adhering to extended warranties extends the protective coverage of your aggregometer, offering peace of mind and mitigating potential financial burdens associated with unexpected repairs. Continual coverage ensures that your laboratory operations remain uninterrupted, allowing for seamless research and analysis. It is imperative to align with your laboratory's established protocols and adhere to the guidelines set forth by governing regulatory agencies. By doing so, you not only uphold the integrity of your equipment but also ensure compliance with industry standards, safeguarding the quality and reliability of your laboratory processes. Remember, a proactive and strategic approach to equipment maintenance, coupled with adherence to regulatory standards, is fundamental to the sustained success and efficiency of your laboratory operations.
Preventive Maintenance keeps your aggregometer in satisfactory operating condition. It prevents equipment failure before it occurs.
Tele-Check has been developed by Bio/Data to verify Aggregometer Calibration while the instrument remains in your laboratory.
Extended Warranties provide continued coverage. Add another line or two here to be more even with the others explanations.