Technical Support 

Our technical support team can assist you with instrument operation, reagent usage, method validation, correlation studies, interpretation of results,

general troubleshooting, specialty test applications and any other laboratory questions you may have. 

Contact our Technical Support Team at:

USA: 1-800-257-3282 

Worldwide: +1 215-441-4000

Fax: +1 215-443-8820

Email: customer.service@biodatacorp.com

Technical Support is available Monday - Friday from 8:30 am - 5:00 pm (Eastern Time).

Repair & Service 

Bio/Data Corporation provides both warranty and non-warranty service and repair for all its instrumentation. All service is performed at the factory with loaner instruments available at no charge to the customer. Our factory trained service technicians can rapidly and accurately diagnose your instrument to increase up-time and contribute to your laboratory efficiency. 

Contact our Customer Service Department at:

USA: 1-800-257-3282 

Worldwide: +1-215-441-4000

Fax: +1-215-443-8820

Email: customer.service@biodatacorp.com

Bio/Data Corporation Customer Service is available Monday through Friday: 8:30am—5:00pm (Eastern Time)

Preventive Maintenance , Extended Warranty and Tele-Check Services

Preventive Maintenance Programs

Preventive maintenance increases instrument reliability, minimizes downtime and assures performance to published specifications. Loaner analyzers are available to the customer without the usual rental fee.

The Clinical Laboratory Improvement Amendments (CLIA) specifies when calibration verification procedures should be performed and documented. At all times, you should follow your laboratory’s protocol, as well as the governing regulatory agencies.

The Preventative Maintenance Program for the Platelet Aggregation Profiler, PAP-8E C/N 106953  involves a thorough inspection of all electro-mechanical assemblies and components, a complete cleaning of the interior and exterior, calibration of all circuits and channels and a full quality control review including wet testing. The replacement of any major component is not included.  If a major component is found to be defective, we would advise you prior to replacing or repairing.

EXTENDED WARRANTY PROGRAMS

Our instruments are backed by limited warranties at time of sale to ensure defect free workmanship and material.

Bio/Data Corporation also provides extended warranty programs.

PAP-8E, C/N 106845 (1 year)           PAP-8E, C/N 106846 (2 year)              PAP-8E, C/N 107459 (3 year)

TELE-CHECK CALIBRATION VERIFICATION SERVICE

Tele-check C/N 107441, is a telephone guided verification service performed while the aggregometer remains in your laboratory. Calibration results generated by the instrument are submitted to Bio/Data for review by a Quality Control Representative. Upon approval, a Certificate of Testing and Calibration Verification will be issued along with a Tele-Check Calibration Verification Sticker.

aintenance & Warranties

aintenance & Warranties

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